What should I do if I receive a damaged product? If you have an iPhone, click on the Profile icon in the bar at the bottom of your screen, then select My orders.If you have an Android, click the ≡ icon in the top left and select My orders from the menu.Then select Get help next to the relevant order. On the “Get help” screen, describe your problem, giving as much detail as you can and adding some photos. We’ll get back to you as soon as possible. Related articles How can I view an order that has already been sent to print? Why can't I change or cancel an order? What should I do if part of my order is missing? What should I do if I have not received an order confirmation email? What should I do if I won’t be home at the time of delivery?