What to do if the product is damaged If you received a wrong or defective product, you can send a request to the customer service indicating the order reference number, a brief description of the problem and one or more photos of the defect. Related articles What to do if the ordered product does not satisfy me What to do if I have not received a part of my order Why can't I change or cancel an order? How to display an order sent to be printed What to do if I haven't received the order confirmation email
