If the “Oops, something's wrong” (cat in the box) error appears when you try to confirm an order, check your internet connection. If the connection is fluctuating, try connecting to a fast and stable WiFi network before clicking again to submit the order.
If the error continues to appear, then you can proceed as follows:
- remove all products from the cart, reopen them all from the “Your projects” section shown on the homepage;
- check there are no blank images and re-add them to the cart, then try to send them again.
N.B. Once you access the cart, we suggest waiting a few minutes before clicking on “Continue” as the app needs a little time to process the images.
Device performance can affect the speed and proper functioning of the app.