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Technical support

  • What do I do if there are sad emojis in the place of some images in my project?
  • What do I do if the app freezes on the “Personalise” screen?
  • What do I do if the “Houston, we have a problem” error appears?
  • What do I do if the app freezes and won’t let me select the photos?
  • What do I do if the “Oh no! Something went wrong!” error appears?
  • What do I do if the “Oops! Something went wrong!” error appears?
  • What do I do if my payment didn’t go through properly?
  • What do I do if the error “HTTP 400” appears on my Android device?
  • What do I do if the screen freezes on the page with the rocket and the “Uploading...” message?
  • How can I resolve the “Oops, something's wrong” (cat in the box) error?
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